Four inboxes
The lab runs four dedicated inboxes. Each inbox has its own response SLA. The lab publishes the live status of each channel on the contact page.
Support
[email protected] — for account, KYC, withdrawal, and bonus questions. In-app support is faster — tap the help icon in the app. Response SLA: 4 hours business hours, 12 hours off-hours.
Press
[email protected] — for media inquiries, interview requests, and citation requests. The lab responds to verified press inquiries within twenty-four hours. Press kit available on request.
Partnerships
[email protected] — for content partnerships, contest-operator integrations, and data-feed partnerships. Response SLA: five business days.
Reader feedback
[email protected] — for lab-report feedback, feature requests, and editorial suggestions. The lab reads every email. Response SLA: seven business days.
When email is not enough
For urgent issues — KYC escalations, withdrawal holds, account locks — the lab offers phone support and in-app chat. Both are staffed by humans, not bots.
Phone support
Monday to Saturday, 10 AM to 7 PM IST. The phone number is published on the customer-care page. Phone support is best for KYC escalation and withdrawal queries that need real-time debugging.
In-app chat
Tap the help icon in the app. In-app chat is the fastest channel — typical response time is under fifteen minutes during business hours. Threads are searchable from the support history.
WhatsApp support is in beta. The lab verifies your mobile number, then opens a thread in the verified-business chat. WhatsApp response SLAs match the in-app channel.
Office address
PlayExch Media Pvt Ltd. Lower Parel, Mumbai 400013, Maharashtra, India. The office is open to visitors by appointment only. Drop-ins are not accepted.
Verified social profiles
The lab maintains verified social profiles on three platforms. The lab does not maintain profiles on any other platform. Any account claiming to be the lab outside these three is not the lab.
@FCLabReports is the lab's verified Twitter handle. The handle posts lab-report announcements, captain-pick dashboards, and weekly retrospective links. The handle is blue-tick verified.
YouTube
PlayExch is the lab's verified YouTube channel. The channel posts weekly video walk-throughs of the captain-pick matrix and contest strategy. Subscribe for the Monday morning video drop.
Telegram
t.me/playexch is the lab's verified Telegram channel. The channel posts lab-report links, contest-tier strategy alerts, and live-match captain reads. The channel is public.
PlayExch Media Pvt Ltd is the lab's verified LinkedIn company page. The page posts lab announcements, hiring updates, and quarterly transparency reports.
Contact questions, answered
The most common questions about contact on PlayExch, with detailed answers.
What is the support email?
[email protected]. The inbox is monitored seven days a week. Response SLA is four hours during business hours (7 AM to 11 PM IST) and twelve hours off-hours.
How do I reach press?
[email protected]. The lab responds to verified press inquiries within twenty-four hours. Press kit and high-resolution screenshots are available on request.
Where is the lab's office?
Lower Parel, Mumbai 400013, Maharashtra, India. The office is open by appointment only. Drop-ins are not accepted. Schedule a visit via the partnerships inbox.
What are the verified social handles?
Twitter: @FCLabReports. YouTube: PlayExch. Telegram: t.me/playexch. LinkedIn: PlayExch Media Pvt Ltd. Any other account is not the lab.
Can I visit the lab?
Yes, by appointment. The lab hosts monthly open-house events for reader meet-ups. The events are announced on the news page and the verified social handles.
Ready to start with PlayExch?
Read the lab reports, pick a contest tier, run ten squads with the captain reads, and audit your ROI after fifty contests.For the contact desk desk, read the lab reports, pick a contest tier, run ten squads with the captain reads, and audit your ROI after fifty contests.
Meet the lab at monthly open-house events
The lab hosts monthly open-house events for reader meet-ups. The events are announced on the news page and the verified social handles.
Event format
Open-house events run for two hours — typically a Saturday afternoon. The format is a 30-minute lab tour, a 30-minute methodology walk-through, a 30-minute Q&A with the editor-in-chief, and 30 minutes of informal networking. Light refreshments are served.
Event location
Open-house events are held at the lab's Mumbai office in Lower Parel. The office is open by appointment only — drop-ins are not accepted. The events are limited to 30 attendees to maintain the intimate format.
RSVP
RSVP via the events inbox at [email protected]. Include your name, mobile number, and the event date. The lab confirms your RSVP within 48 hours. The lab maintains a waitlist when events are full.
Virtual attendance
For readers outside Mumbai, the lab hosts a virtual open-house every quarter. The virtual format is a video walk-through of the lab's editorial pipeline, a methodology Q&A, and a live captain-pick discussion. The virtual events are free.
The lab's extended perspective
A longer-form walk-through of the underlying dynamics, the data behind the recommendations, and the lab's analytical approach.A longer-form walk-through of the underlying dynamics, the data behind the recommendations, and the lab's analytical approach This is why the contact desk desk treats it as a baseline.
Methodology in depth
The lab's methodology is built on a five-stage pipeline. Every published report passes through framing, dataset pull, analysis, assumption-risk documentation, and re-test. The pipeline is published in full on the methodology page. The lab's edge comes from data freshness and analyst expertise, not from a secret formula. Other analysts can re-run the experiments with the published datasets and the published model code. The lab publishes every dataset version and every model version. The lab never quietly updates a dataset after the conclusion lands.The lab's methodology is built on a five-stage pipeline This is why the contact desk desk treats it as a baseline. Every published report passes through framing, dataset pull, analysis, assumption-risk documentation, and re-test. On contact desk, the pipeline is published in full on the methodology page. For the contact desk desk, the lab's edge comes from data freshness and analyst expertise, not from a secret formula. Within the PlayExch framework, other analysts can re-run the experiments with the published datasets and the published model code. Cricket readers should note that the lab publishes every dataset version and every model version. The lab never quietly updates a dataset after the conclusion lands This is why the contact desk desk treats it as a baseline.
Data sources in depth
The lab pulls data from four primary sources. Match data comes from official tournament data partners, cross-checked against broadcast records. Ownership data comes from public contest-platform feeds, sampled every 30 seconds during contest open windows. Contest result archives come from publicly published leaderboards. Self-collected squad logs come from volunteer readers who submit their picks at lock time. Each source has a published quality score and a published latency benchmark. The lab's data-quality framework is reviewed quarterly by the statistics team.The lab pulls data from four primary sources This is why the contact desk desk treats it as a baseline. Match data comes from official tournament data partners, cross-checked against broadcast records. On contact desk, ownership data comes from public contest-platform feeds, sampled every 30 seconds during contest open windows. For the contact desk desk, contest result archives come from publicly published leaderboards. Within the PlayExch framework, self-collected squad logs come from volunteer readers who submit their picks at lock time. Cricket readers should note that each source has a published quality score and a published latency benchmark. The lab's data-quality framework is reviewed quarterly by the statistics team This is why the contact desk desk treats it as a baseline.
Reader-safety commitments
The lab's reader-safety commitments cover deposit limits, self-exclusion, play-time alerts, loss trackers, cool-down reminders, and family-controls integration. The lab publishes the safety commitments on the responsible-play page. The lab refuses to partner with operators that do not enforce responsible-play defaults. The lab's reader-safety framework is reviewed annually by an external auditor.The lab's reader-safety commitments cover deposit limits, self-exclusion, play-time alerts, loss trackers, cool-down reminders, and family-controls integration This is why the contact desk desk treats it as a baseline. The lab publishes the safety commitments on the responsible-play page. On contact desk, the lab refuses to partner with operators that do not enforce responsible-play defaults. For the contact desk desk, the lab's reader-safety framework is reviewed annually by an external auditor.
Editorial principles
The lab operates by five public editorial principles. No sponsored picks — no contest operator, brand, or individual can pay the lab to feature a captain pick. Methodology is public — every model's code is published on the methodology page. Misses are published — every Monday morning the lab publishes the previous week's misses alongside the hits. Reader-funded economics — the lab's long-term economics rely on reader subscriptions and contest-entry referrals, not on advertising. Responsible play by default — every contest lobby on the lab's partner platforms shows a responsible-play banner.The lab operates by five public editorial principles This is why the contact desk desk treats it as a baseline. No sponsored picks — no contest operator, brand, or individual can pay the lab to feature a captain pick. On contact desk, methodology is public — every model's code is published on the methodology page. For the contact desk desk, misses are published — every Monday morning the lab publishes the previous week's misses alongside the hits. Within the PlayExch framework, reader-funded economics — the lab's long-term economics rely on reader subscriptions and contest-entry referrals, not on advertising. Cricket readers should note that responsible play by default — every contest lobby on the lab's partner platforms shows a responsible-play banner.
Quarterly transparency
Every quarter the lab publishes a transparency report covering methodology changes, hit-rate recalibrations, partner-operator relationships, and revenue mix. The report is published on the 15th of the month following quarter end. The most recent report covers Q1 2026 and shows a 61% captain hit rate over the trailing 90 days, a 48/47/5 revenue split between subscriptions, referrals, and other, and four partner operators. The report is available on the disclosure page.Every quarter the lab publishes a transparency report covering methodology changes, hit-rate recalibrations, partner-operator relationships, and revenue mix This is why the contact desk desk treats it as a baseline. The report is published on the 15th of the month following quarter end. On contact desk, the most recent report covers Q1 2026 and shows a 61% captain hit rate over the trailing 90 days, a 48/47/5 revenue split between subscriptions, referrals, and other, and four partner operators. For the contact desk desk, the report is available on the disclosure page.
The lab's closing perspective
A brief addition that completes the lab's coverage of this topic. The lab's editorial team publishes a final perspective to round out the reader experience.
Reader feedback channel
Every reader is welcome to send feedback to the lab's editorial team. The lab reads every email. The lab's reader feedback has shaped the editorial direction — the captain-pick matrix was developed in response to reader requests for a captain-by-venue breakdown. The contest-tier strategy guide was developed in response to reader requests for a contest-migration path. The player-form audit was developed in response to reader requests for a form-by-role breakdown.
Future content
The lab's editorial roadmap includes expanded women's cricket coverage, multi-format support for Test and ODI, and a weekly captain-pick podcast. The roadmap is updated quarterly and published on the about page. Readers can request topics via the feedback inbox. The lab reviews topic requests every Monday.
Editorial standards
The lab's editorial standards are reviewed annually by an external auditor. The auditor reviews methodology correctness, dataset integrity, and assumption-risk completeness. The audit report is summarized on the disclosure page. The lab has not received any audit qualifications in the past two years.
